They want to stay home. We make that possible.

Generally no. Medicare covers short-term skilled care ordered by a doctor after a hospital stay — not ongoing help with bathing, meals or company. Healing Hearts is private pay — families pay us directly, with no insurance billing in the middle. That keeps things simple and lets us start care fast. If you're unsure how you'll fund care, ask us anyway; we'll talk it through honestly and point you toward options if we're not the right fit.

That's the goal, and it's the single biggest predictor of whether home care works. We assign a primary caregiver and keep them on your schedule. When they're sick or on vacation you'll have a named backup you've already met, not whoever was free.

Tell us and we'll change them. No awkwardness, no fee, no explanation needed. Some pairings just don't fit, and pretending otherwise helps nobody.

Usually 24 to 48 hours from the first phone call, including hospital and rehab discharges. If it will take longer in your town, we'll say so on the first call rather than let you find out later.

A three-hour minimum per visit — lower than the four hours most agencies require. There's no long-term contract and no cancellation penalty. You can change or stop the schedule with reasonable notice.

We provide non-medical care. Our caregivers can remind your loved one to take their medication and hand them the bottle, but they cannot administer it, give injections, or perform wound care — that requires a licensed nurse. We'll tell you plainly if what you need is outside what we're allowed to do, and help you find who can.

This is the most common call we get, and it's rarely stubbornness — it's usually fear of losing independence. We start small and unthreatening: a ride, a shared meal, company for an afternoon. Nobody arrives in scrubs announcing they're here to take over. Most families find acceptance grows over a few weeks.

After every visit the caregiver writes a short update — what they did, how the day went, anything worth flagging. We send it to whoever in the family asks to be on the list, so your siblings can see it too. If something concerns us, you get a phone call the same day rather than a note.

We cover Brockton and 90+ towns across the South Shore and southeastern Massachusetts. That includes rural towns other agencies turn down because they're hard to staff. Use the ZIP checker at the top of this page, or just call and ask.

Yes, but we quote it after an assessment rather than publishing a rate, because live-in depends entirely on the household — how many hours are truly active, whether there's a private room, and what the nights look like. Many families who ask for live-in are better served by awake overnight care, where someone is genuinely alert at 3am. We'll tell you which one actually fits.

It's free and it takes about an hour. Amalia comes to the house, meets your loved one, looks at how they move through their own home, and asks what a good day and a bad day look like. You get a written care plan and a firm rate. There is no obligation and nobody will push you.